KINGSOUQ.com is an Number one online shopping portal in Middle East, facilitating the purchase of a wide range of products at attractive prices and discounts.
Currently we ship orders to Bahrain, Oman, Kuwait, Qatar, Saudi Arabia, Jordan, Egypt, Turkey and Iraq. We also do facilitate deliveries to other countries on certain special requests. Exact shipping charges to your country will be calculated at the time of checkout. All non-UAE orders are handled by FedEx or DHL.
Yes. You can call our Customer Care number Tel: +971 4 2564 551 (10 lines) (Customer Care Timing Saturday-Thursday 9.00AM - 10.00PM UTC/GMT +4)
A discount voucher is a certain percentage of waivers available on the total cost of a particular item or an order. A valid discount voucher code has to be entered in the last page of the checkout process in order to avail and claim the discount.
We only share your personal information with our authorized distributors wherever appropriate and with other entities as follows:
If you have subscribed with KINGSOUQ.com to receive regular newsletters, publications and special deal alerts; we will send you those information periodically. If you wish to not receive such information, please notify us by emailing to firstname.lastname@example.org
All our products are listed after going through the vendor’s registration process and after verifying each products registered under the respective authority. Strict action will be taken to the vendors who listed the unbranded items and unauthorized item.
The authorities have issued a Registration document or number, this is what we verify and include in the event if the customer or authorities want to know this will be make available to them for enquiry products.
Congratulation on your purchase with kingsouq.com. Please wait for your turn, our customer support will call you to verify your address and order to ship to your address and also provide with the tracking details if applicable.
As our standard practice the shipment will be delivered between 24 Hours -72 Hours for the items bought on Kingsouq.com; However delays might occur for a various reasons but not limited to volumes, miscommunication and delay from our vendor ; please accept our apology for the unseen delays. And contact our support team mailto: email@example.com with order ID for further help.
Due to some unforeseen reasons, the items might not have delivered; we confirm that you will get the full refund of the item of the same medium in case of Card payment and cash delivery invoices will be cancelled.
We are an online promotion website, who merchandize the vendors products and sell their products online, so the vendor makes you available the product in an easy medium with best possible rate.
Don’t worry; Please contact our customer support within 3 days, this will be returned and replace with the correct order without any extra cost.
Simply, if you wish to return an item for any reason or if you've had a change of mind, you could do so for all items bought on our website within Three (3) days of the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received.
To return an item please call our Customer Care Centre at +971 4 2564 551 (10 lines) to obtain an RMA (Return Materials Authorization) number.
All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself. The RMA number must be clearly written on the invoice copy.
Goods must be returned to our Returns Department within 10 days from receiving the RMA number. We are unable to accept returns of un-wanted and non-faulty items after the 10 days.
RMA numbers are valid for 10 days.
Any 'FREE GIFTS' with the products must also be returned in 'AS NEW' condition. (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
Opp.Ferrari Hotel,Behind Musalla Road,Deira,Dubai UAE
P.O.Box:52376 Dubai UAE
Tel: +971 4 2564 551 (10 lines)
Non- Returnable items:
Beauty and fragrances