What is KINGSOUQ.com?

KINGSOUQ.com is an Number one online shopping portal in Middle East, facilitating the purchase of a wide range of products at attractive prices and discounts.

Can I buy products from KINGSOUQ.com if I live outside the UAE?

Currently we ship orders to Bahrain, Oman, Kuwait, Qatar, Saudi Arabia, Jordan, Egypt, Turkey and Iraq. We also do facilitate deliveries to other countries on certain special requests. Exact shipping charges to your country will be calculated at the time of checkout. All non-UAE orders are handled by FedEx or DHL.

Can I order by phone?

Yes. You can call our Customer Care number Tel: +971 4 271 66 63  (10 lines) (Customer Care Timing Saturday-Thursday 9.00AM - 10.00PM UTC/GMT +4)

What is a discount voucher and how can I make use of it?

A discount voucher is a certain percentage of waivers available on the total cost of a particular item or an order. A valid discount voucher code has to be entered in the last page of the checkout process in order to avail and claim the discount.

Do you share my personal information?

We only share your personal information with our authorized distributors wherever appropriate and with other entities as follows:

Promotional Offers:

If you have subscribed with KINGSOUQ.com to receive regular newsletters, publications and special deal alerts; we will send you those information periodically. If you wish to not receive such information, please notify us by emailing to unsubscribe@kingosuq.com

How I know the products are genuine and it is not fake product?

All our products are listed after going through the vendor’s registration process and after verifying each products registered under the respective authority. Strict action will be taken to the vendors who listed the unbranded items and unauthorized item.

How i know these products are registered under the respective countries regulatory authorities?

The authorities have issued a Registration document or number, this is what we verify and include in the event if the customer or authorities want to know this will be make available to them for enquiry products.

I successfully purchased a product what next …?

Congratulation on your purchase with kingsouq.com. Please wait for your turn, our customer support will call you to verify your address and order to ship to your address and also provide with the tracking details if applicable.

What is the standard Delivery time of the products?

As our standard practice the shipment will be delivered between 24 Hours -72 Hours for the items bought on Kingsouq.com; However delays might occur for a various reasons but not limited to volumes, miscommunication and delay from our vendor ; please accept our apology for the unseen delays. And contact our support team mailto: support@kingsouq.com with order ID for further help.

What if the product is not delivered?

Due to some unforeseen reasons, the items might not have delivered; we confirm that you will get the full refund of the item of the same medium in case of Card payment and cash delivery invoices will be cancelled.

What is the difference in Kingsouq.com and the traditional market place?

We are an online promotion website, who merchandize the vendors products and sell their products online, so the vendor makes you available the product in an easy medium with best possible rate.

The product delivered is not what I order for; what to do next?

Don’t worry; Please contact our customer support within 3 days, this will be returned and replace with the correct order without any extra cost.

What is the return policy in Kingsouq.com?

Simply, if you wish to return an item for any reason or if you've had a change of mind, you could do so for all items bought on our website within Three (3) days of the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received.

How to Return or Exchange an Item

To return an item please call our Customer Care Centre at +971 4 2564 551 (10 lines) to obtain an RMA (Return Materials Authorization) number.

All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.

Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself. The RMA number must be clearly written on the invoice copy.

Goods must be returned to our Returns Department within 10 days from receiving the RMA number. We are unable to accept returns of un-wanted and non-faulty items after the 10 days.

RMA numbers are valid for 10 days.

Any 'FREE GIFTS' with the products must also be returned in 'AS NEW' condition. (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.

Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.

Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.

Opp.Ferrari Hotel,Behind Musalla Road,Deira,Dubai UAE
P.O.Box:52376 Dubai UAE
Customer Support
Tel: +971 4 2564 551 (10 lines)
Email: service@kingsouq.com

For non- returnable items as listed below & Clearance Items clearly marked as such and displaying a No-Return Policy
Non- Returnable items:
Beauty and fragrances
Home décor
Leather goods
What is Refund Policy?
We offer you comfortable shopping experience, you can cancel the order; if you change your mind; and the payment will be refunded to your account with Kingsouq.com or to you payment card whichever is advised. The amount may take time to reflect in the account since the bank takes time. You will be deducted with only the shipping fees.
What is the guarantee or warranty Kingsouq.com offers?
Each vendor has different policies and procedures based on product to products; if the product is purchased from our own vendor stores; the product is applicable for 1 year guarantee from the date of purchase. For market place; it depends on vendors to vendors and Kingsouq is not responsible for the Vendor’s policies.
Why my complaints are not resolved?
Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the Customer Service Team through the Contact Us page.